Latest update date: January 22, 2025
Effective date: January 1, 2025
The comfyer brand and its affiliated companies (collectively referred to as "we" or "comfyer") are committed to protecting your personal privacy.
The comfyer Privacy Policy (hereinafter referred to as "this policy") applies to all products and/or services provided by the comfyer platform, including comfyer applications (mobile clients) and comfyer WeChat mini programs (collectively referred to as "services"). When you use our services, we collect and process your relevant information. Therefore, please carefully read this policy and confirm that you understand our rules for collecting and processing your personal information (including how to collect, use, store, and share such information), as well as providing you with ways to access, update, delete, and protect this information.
When you agree to this privacy policy, or begin or continue to use our products or services in an appropriate manner without contacting us to express a contrary opinion, we will consider that you fully understand and agree to this policy. During the reading process, if you have any questions, opinions, suggestions, or complaints, especially if you believe that our personal information processing behavior has harmed your legitimate rights and interests, you can complain/suggest our services through appropriate regulatory channels, or contact us through the following contact information:
E-mail：comfyer@support.net
If you are a minor under the age of 18, according to relevant laws and regulations, please obtain the consent of your parents or legal guardians before using our products or services. At the same time, if you are a child under the age of 14, please be sure to read the "comfyer Children's Privacy Protection Statement" and ensure that you and your guardian or parent are clear about relevant child privacy protection information.
This policy mainly explains to you：
1. What Personal Information do We Collect
2. Definition of Purpose and Legal Basis for Processing Personal Information
3. Who do We Share Your Personal Information with
4. Transfer of Collected Information
5. Rights Related to Personal Information
6. Information Security Measures
7. Information Retention Period
8. Protection of Children's Personal Information
9. Statement on Policy Changes
10. Contact Us
Definition
In this policy,
Related companies: directly or indirectly controlled by comfyer; Or directly or indirectly control comfyer; Or jointly control the same company with comfyer; Or companies directly or indirectly controlled by the same company as comfyer, including but not limited to parent companies and subsidiaries; Subsidiaries controlled by the same parent company as comfyer.
Personal information: Information recorded electronically or in other ways that can be used alone or in combination with other information to identify an individual or reflect specific personal activities.
Personal sensitive information: including personal biometric information, communication records and content, health information, transaction information, precise location information, etc. When we provide you with specific products or services that involve the collection of sensitive personal information, we will obtain your consent through significant and explicit notice before collecting sensitive personal information about you.
Smart devices: refer to non-standard computing devices produced or manufactured by hardware manufacturers, with human-machine interfaces and the ability to transmit information through wireless networks, including smart home appliances, smart wearable devices, smart air purification devices, etc.
Application: refers to mobile applications developed by comfyer (including iOS and Android mobile devices)
1、What Personal Information do We Collect
In order to provide our services to you, we will require you to provide the necessary personal information for such services. If you do not provide personal information, we cannot provide you with corresponding products or services.
Registration account information: When you register our account, we collect your account name and contact information, including your email address, phone number, username, and login credentials. During your interaction with our product, we will further collect nickname, country code, language preference, or time zone information from your account.
When you choose to authorize the use of a third-party account to log in, we will obtain your shared account information (default system avatar, nickname, region information) from the third party and bind it with your comfyer account for quick login. We will use your personal information in accordance with the agreement with the third party and the privacy policy related to sharing personal information published by the third party, subject to compliance with relevant regulations.
Non registered account information: When you are still in the stage of learning about our products, you can try free registration/login, which means logging out or not creating an account ("free login" or "guest" mode). You can still use the created guest ID to access many comfyer products or services, such as searching or browsing features on the comfyer application.When you use login free or guest mode, we will not collect your account and related information. The information collected is limited to the permission information of your authorized additional functions, device and usage information, including the operating system of your phone.When you use the location service feature in the product and/or service, we will obtain location information based on your authorization. When you choose to exit the login free/tourist mode, all information generated by your identity as a tourist will be immediately and permanently deleted by us.
But if the services you use or purchase are based on your account information, please go to the registration/login page to register or log in.
User feedback: When you use our services and submit feedback and suggestions related to the service, we will collect the email address, phone number, and feedback content (added pictures or videos) you fill in, as well as the problem log you submit. This information will be used to promptly handle your application issues and smart device related failures for us.
At the same time, depending on the different application products and services, comfyer will collect corresponding and necessary personal information in order to provide you with products and services.
Information collected based on the additional features provided
In order to provide you with more convenient and high-quality products and/or services, and strive to enhance your experience, we will collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect the basic services of using the comfyer application, but you will not be able to obtain the user experience that these additional services bring to you. These additional services include:
Additional services based on location information:
When you authorize the location function of your mobile device through the system and use location-based services, we will collect and use your location information (rough location information, latitude and longitude) for you to use the comfyer application to connect with smart devices. And when you use our specific products or services (weather services/home management), based on your consent, we will collect real-time accurate or non accurate geolocation information about you. When you use the geofencing function and create a scene to generate location changes, we will apply for backend location collection permission to locate the user's location and complete the automation capability of user pre screening. You can turn off location services in the system of your mobile device to stop our collection of your location information. Adding device functionality requires obtaining location permission (only available on Android system). To add a device, Bluetooth scanning is required based on the function of searching for nearby devices.
Go to 【My】 - 【Settings】 - 【Privacy Permission Settings】 - Turn off/on 【Location Information】 permission
Additional services based on cameras/camcorders:
You can use this feature to scan codes to add the device you purchased after enabling camera/camcorder permissions. Please be aware that even if you have agreed to enable camera/camcorder permissions, we will only obtain information when you actively scan the code or use the camera/camcorder for shooting. The scanning function will collect information from the light sensor and determine whether the flash function needs to be displayed based on the data from the light sensor.
Go to【My】-【Settings】-【Privacy Settings】- Turn off/on【Camera/Camera】
Additional services for accessing and uploading images/videos based on photo albums (image/video libraries):
You can use this feature to upload your photos/pictures/videos after enabling the album permission, in order to provide proof for reporting device usage issues. When you report device usage issues, we will locate your problem through the photos/images you upload.
Go to【My】-【Settings】-【Privacy Settings】- Turn off/on【Album】permission
Additional services related to microphone based voice technology:
You can use the microphone to achieve voice functions, including shooting videos and waking up the voice assistant, after enabling microphone permission. In these functions, we will collect your voice information to recognize your command needs. Please be aware that even if you have agreed to enable microphone access, we will only obtain voice information through the microphone when you actively click on the microphone icon in the app or record videos.
Go to 【My】-【Settings】-【Privacy Settings】- Turn off/on 【Microphone】permission
Additional services based on storage permissions (Android system):
We are applying for this permission to ensure the stable operation of the client. After you grant us the permission to read/write to your device's storage, we will read or write necessary information such as images, files, and crash log information from or to your device's storage space to provide you with the ability to publish information or record crash log information locally.
By going to【My】-【Settings】- 【Privacy Permission Settings】 - Turn off/on 【Storage】 permission
Additional features based on message notification permissions:
We are applying for this permission to push notifications about products or services to you, especially if you have purchased the relevant services and need to send you alerts so that you can capture real-time status.
Through 【My】 - 【Message Center】 - 【Settings】 - Turn off/on 【Message Push】 permission in the upper right corner
Additional features based on "floating window" (Android system):
We are requesting this permission from you. When you bind a camera in the application, it can be used to display real-time footage of the camera in a floating window.
Turn off/on the 【floating window】permission through the permission management settings of your mobile phone system
Additional services related to Bluetooth technology:
You can enable Bluetooth functions, including device control, device status acquisition, device discovery, and device networking, after enabling Bluetooth permissions. In these functions, we will communicate with terminal devices through Bluetooth. Please be aware that even if you have agreed to enable Bluetooth permission, we will only use Bluetooth for communication in these scenarios: displaying device status on the homepage and device panel; Control devices on the homepage and device panel; On the homepage, add device page for discovering devices and device distribution network
Go to 【My】-【Settings】-【Privacy Settings】- Turn off/on【Bluetooth】permission
Additional services based on HomeKit technology (iOS system only):
After enabling HomeKit permissions, you can access related functions such as device discovery, device configuration, device control, and device status. In these functions, we will exchange data with the built-in 【Home】app on the iOS system through HomeKit. Please be aware that even if you have agreed to enable HomeKit permissions, we will only use them in these scenarios: on the homepage, on the add device page for discovering HomeKit devices, and on HomeKit device deployment; In 【Settings】-【HomeKit Information】, it is used to discover HomeKit devices and their distribution network
Go to 【My】-【Settings】-【Privacy Settings】- Turn off/on【HomeKit】permissions
Additional services based on HealthKit technology (iOS system only):
After enabling HealthKit permissions, you can access related functions such as weight and height statistics, running and swimming exercise statistics. In these functions, we will exchange data with the built-in iOS 【Health】App through HealtKit. Please be aware that even if you have agreed to enable HealtKit permissions, we will only use it in these scenarios: body fat scales, wristbands, and watch devices to write data to HealthKit; Read data from HealthKit in the health center
Go to 【My】 - 【Settings】 - 【Privacy Permission Settings】 - 【Health】 - 【Current Application】 - Turn off/on 【HealtKit】 permission
Additional services related to Face ID technology (iOS only):
After enabling Face ID, you can use the relevant functions to perform secure and convenient account password free login through the facial recognition verification provided by the iOS system, eliminating the need to repeatedly enter account passwords. The iOS system does not provide us with facial ID data, and we do not and cannot collect and store your facial ID data. You can also turn on/off this feature at any time.
Go to 【My】-【Settings】-【Account and Security】- Turn off/on【Face ID】
Additional feature based on fingerprint permission (Android system only): We are applying for this permission to allow you to log in to the app without a password using your fingerprint ID. We will not save or upload your fingerprint information.
Go to 【My】-【Settings】-【Account and Security】- Turn off/on【Fingerprint ID】
Additional functionality based on binding to notification listener service permissions (Android system only)
We are applying for this permission from you for the purpose of synchronously sending App messages to your mobile smart device for display by monitoring App notification bar messages after the smart device is connected to the App.
Go to【Device Panel】-【Settings】-【Message Push】 - Enable/Disable Permissions (default disabled)
You understand and agree that the above additional services require you to enable access to your location information (geographic location), camera (camera), photo album (image library), microphone (voice), internal and external storage, "floating window", Bluetooth, Homekit, Healthkit, Face ID, listener service, and fingerprint on your device to collect and use the information involved in these permissions. You can view the status of the above permissions item by item in your device settings and decide whether to turn them on or off on your own.
Please note that by granting any permission, you authorize us to collect and use relevant personal information to provide you with corresponding services. Once you close any permission, it means that you have cancelled the authorization. We will no longer continue to collect and use relevant personal information based on the corresponding permission, nor will we be able to provide you with the services corresponding to that permission. However, your decision to disable permissions will not affect the information collection and use previously conducted based on your authorization.
Mobile device information: When you interact with our products, in order to ensure your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience, and ensure the security of your account, we will automatically collect mobile device information, including mobile device model, login IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information. At the same time, we will collect your software version number. To ensure the security of the operating environment or provide necessary services, we will collect information about the mobile applications and other software you use, as well as the application installation list of the applications (for the purpose of performance monitoring of the applications).
Usage Information: During your interaction with our website and services, we will automatically collect and access, click, download, send/receive messages, and other usage information related to the use of our website and services.
Log information: When you use our application, in order to improve your user experience, system and exception logs will be uploaded for analysis, including your IP address, language of use, operating system version, access date or time, so that we can accurately identify problems and help you solve problems during service use.
Please note that individual mobile device information and service log information cannot identify specific natural person identities. If we combine this type of non personal information with other information to identify a specific natural person's identity, or use it in conjunction with personal information, during the combined use period, this non personal information will be considered personal information. Unless authorized by you or otherwise provided by laws and regulations, we will anonymize and de identify this type of information.
When you use a smart device, we collect information inherent to the smart device itself as well as information generated during your use of the smart device.
Basic information of smart devices: When you use a smart device connected to our products or services, we collect basic information about the smart device, including its name, device ID, online status, activation time, firmware version, and upgrade information.
Information collected during the process of connecting smart devices: When using comfyer APP and services, in order to facilitate device identification/activation/control, data statistics and analysis, and ensure the security and quality of network access and service operation, we will receive and record the relevant information of the smart device you need to connect to based on your specific operations when using the product. We will collect the following information:
Smart devices connected via Wi Fi: Wi Fi information (SSID, BSSID, Wi Fi Mac address, Wi Fi password), device Mac address, device ID.
Smart devices that establish a local connection via Bluetooth and connect via Wi Fi: Wi Fi information (SSID, BSSID, Wi Fi password), device Mac address, device Bluetooth Mac address.
Smart devices connected via Bluetooth: device Bluetooth Mac address, device ID.
Smart devices connected through Zig-bee: the Mac address and device ID of the smart device.
Information reported by smart devices: Based on the different smart devices you choose to connect with our products or services, we will collect the information reported by your smart devices. In order to help you better understand the use of our services, the following smart devices are used as examples, and the information reported is only applicable when you use that type of service:
For example, when you voluntarily use an intelligent camera (IPC service) and connect to the comfyer platform: You have connected a doorbell, door lock, and smart surveillance camera with a camera through the comfyer service to monitor the safety of your residence or view related monitoring content. When you add a device and use the smart camera, if the device recognizes that someone or an object is moving, the smart camera will capture the monitoring image (in image format) for you to view. The smart camera will capture surveillance footage (in image format) for you to view, and the information will be automatically uploaded to the cloud for you to save. However, we will not use this image for any additional purposes and will automatically delete this information after the retention period. When you actively choose and successfully purchase cloud storage value-added services, the smart camera will upload your captured videos to the cloud for storage, so that you can replay and view them on the application. We will retain your video information based on the cloud storage service you purchased and will not use it for other purposes. When you choose to delete images in advance in the comfyer application, you can delete them in the message center. If you need to delete a video and execute the command on the application, the cloud will respond to the deletion command and immediately delete the video you have chosen to delete. Please note that when you choose to turn off the motion detection function, the smart camera will not actively record the captured images, which will affect your intention to use the smart camera.
For example, when you voluntarily use a certain health smart device and connect to the comfyer platform: If you choose one or more smart devices, the corresponding information will be recorded:
We implement the following functional scenarios through widget components. When not logged in, no business functions will be executed. When the user manually triggers the relevant operation in the logged in state, the corresponding business function will be executed. The use of widgets to wake up the application process by broadcasting through the system at a certain frequency is necessary for achieving functionality and business.
When you create a smart scene and trigger the execution conditions in the smart scene;
When you control smart devices through an app;
When you perform voice control through a voice assistant.
The purpose of processing your information is as follows:
To provide you with services: We process your account information, mobile device information, usage information, location information, and smart device related information to provide the products and services you request. The legal basis for such processing is to fulfill our contract with you in accordance with our User Agreement.
Improving our services: We process your mobile device information, usage information, location information, and smart device related information to ensure the functionality and security of our products, develop and improve our products and services, analyze our operational efficiency, and prevent and track fraudulent or improper use behavior. The legal basis for such processing is to fulfill our contract with you in accordance with our User Agreement.
Non marketing communication: We process your personal information for the purpose of sending you important information related to changes in services, terms/conditions and policies, and/or other management information. At the same time, we will also send you notifications related to your purchased services, including alert services. You can check the【Message Push】section in the comfyer application (【Me】 - 【Message Center】 - 【Settings】 - 【Message Push】) to manage whether you request to receive such message communication. When you choose to turn off push notifications, we will no longer push such information to you. The legal basis for such processing is to fulfill our contract with you in accordance with our User Agreement.
Functional Experience Upgrade Plan: In order to enable you to better enjoy the convenience brought by smart devices, we will analyze your use of comfyer services or smart devices, analyze products or usage scenarios related to you in order to better enjoy the convenience brought by our products. We will use the information of your already bound smart devices to recommend other smart devices that can intelligently link with your already bound devices (Smart Device Recommendation Service). If you do not agree to our analysis of your data, you can go to the privacy settings of the comfyer App (【My】 - 【Settings】 - 【Privacy Permission Settings】 - 【Feature Experience Upgrade Plan】) to turn off your selection. The legal basis for such processing is based on your consent.
Personalized recommendation service: We will process your account information, usage information, mobile device information, and provide customized services based on the type of device used (including recommending and displaying product information and advertisements that are suitable for you), as well as inviting you to participate in user surveys of the products you use.This type of information is necessary for personalized recommendations to you. If you refuse to provide it, we will not be able to recommend personalized information or services to you, display recommended purchasing services, or send targeted push messages.At present, comfyer does not make automated decisions regarding your personal information processing, but only provides scenario based recommendation services based on your smart device type. If you do not agree to comfyer processing your personal information for personalized services, you can turn off your selection when entering the comfyer application or in the privacy settings (【My】 - 【Settings】 - 【Privacy Permission Settings】 - 【Personalized Recommendation Services】) in the application. The legal basis for such processing is based on your consent. Please note that the basic scenario recommendation function is only based on the available scenario services provided by your distribution network equipment (including device automation and convenient execution), and is not personalized recommendation services.
Compliance: We only process your personal information when required by law to disclose information, or when we deem it necessary or appropriate:
(a)Comply with applicable laws and regulations, legal procedures, or requests from public institutions and government authorities;
(b)Fulfill our terms of use and other agreements, policies, or standards, including investigating any potential violations of usage;
(c)Protect the rights, privacy, security, or property of us and/or other users, including you;
(d)And seek available detection, prevention, remedial measures or limit the damages we may need to provide or resolve security, fraud or technical issues.
We also use the collection of your personal information in other ways, and provide specific notifications when collecting it, and obtain your consent in accordance with applicable laws. If there is any change in the purpose of processing your personal information, we will notify you of such changes through email and/or prominent notices on our website, and inform you of your choice of personal information.
3、 Who do We Share Your Personal Information with?
comfyer only shares your personal information in a way that you are aware of. We will share your personal information with the following participants:
Disclose your personal information to third-party service providers who provide us with certain business-related services, including website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support services, email sending services, and other similar services, to ensure that they are able to provide services to us.
Disclose your personal information to customers and other business partners who directly or indirectly provide you with smart devices and/or networks and systems that you use to access and use our website and services.
When there is a restructuring, merger, sale, joint venture, assignment, transfer or other disposal of all or part of our business, assets or stocks (including but not limited to the above situations related to any bankruptcy or similar proceedings), disclose your personal information to affiliated companies or other third parties. In this case, you will receive clear notifications via email and/or our website regarding changes in ownership, incompatible use of personal information, and selection of personal information.
We will reasonably and legally share your personal information in the following necessary or appropriate situations:
(b)Fulfill our terms of use and other agreements, policies, and standards, including investigating any potential violations;
(c)Protect our operations, business, and systems;
(d)Protect the rights, privacy, security, or property of us and/or other users, including you;
(e)Risk management, detection, and identification of illegal, fraudulent, deceptive, or malicious activities;
(f)Disclose your personal information to subsidiaries or affiliates of the company for regular business activities.
Except for the aforementioned third parties, we only disclose your personal information to other third parties with your consent.
When you use services provided by third parties, we will share corresponding information after ensuring that the third party obtains your authorization and consent, as well as other legal and regulatory requirements. You can use the relevant information listed in this checklist to understand which personal information third parties collect from you and how they handle this information. We will also strictly regulate the behavior of third parties obtaining personal information to protect the security of your personal information. Please click on the 'List of Third Party Information Sharing and SDK Services' to view the details of third-party information sharing.
In addition, to ensure the stable operation or independent functionality of comfyer applications, we will embed third-party SDKs in the applications. Please note that third-party SDKs may experience changes in their personal information processing types due to version upgrades, policy adjustments, and other reasons. Please refer to their official instructions for accuracy. Please click on the 'List of Third Party Information Sharing and SDK Services' to view the details of the third-party SDK.
4、Transfer of Collected Information
comfyer operates globally, therefore the personal information we collect under this policy may be transmitted, stored, and processed between different countries or regions. The laws and regulations applicable in the country or region where we operate may differ from those in your country/region of residence, but we will strictly comply with the laws, regulations, and requirements related to personal information protection (please click to view comfyer's global data center and storage situation). Therefore, within the framework of personal information protection, in order to facilitate our operations, we may transfer personal information to the countries or regions where we conduct business. No matter where your information is stored, our privacy and security practices are designed to provide you with access to your personal information